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CONTENTS:

1. General Provisions

2. Definitions

3. Type and scope of electronic services

4. Terms of provision and conclusion of contracts

5. Terms of concluding sales contracts

6. Payment method

7. Cost, date and methods of delivery

8. Conditions for terminating the sales contract

9. Warranties and returns

10, Right to withdraw from the contract

11, Final Provisions

1. General Provisions

1. The online store at colo-sport.com is run by Joanna Sado –  a legal person running a business entered  into the Central Register and Information on Economic Activity (CEDIG) under the name Joanna Sado Przedsiębiorstwo Handlowo-Usługowe "COLO", the entrepreneur's delivery address disclosed in CEDIG: Józefa Bema 15, 47-224 Kędzierzyn-Koźle, NIP: 749-14-72-024, email: sales@colo-sport.com .

2, the Regulations specify the types and scope of services provided electronically as part of the online store run on the colo-sport.com website - hereinafter referred to as the Store, the rules for the provision of these services, the conditions for concluding and terminating contracts for the provision of electronic services and Product Sales Agreements, and also the complaint procedure.

3, Each Service Recipient, upon taking steps to use the Store's Electronic Services, is obliged to comply with the provisions of these Regulations.

4. The condition for placing an Order in the Store by the Customer is to read the Regulations and accept its provisions when placing the Order. 6. Visualization service - An electronic service, an interactive tool for Products available in the Store, enabling the Customer to individually design prints before placing an order.

5, The Store sells wholesale Products via the Internet in Poland and other European Union countries.

6. In matters not regulated in these Regulations, the provisions shall apply

a) the Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended),

b) Act on Consumer Rights of May 30, 2014 (Journal of Laws of 2014, item 827),

c) the Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended)

d) other relevant provisions of Polish law.

2. Definitions

  1. WORKING DAY – one day from Monday to Friday, excluding public holidays.

  2. ORDER FORM – a form available on the website colo-sklep.com enabling placing an Order.

  3. CONSUMER – a legal person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.

  4. CUSTOMER – a Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller.

  5. ACCOUNT - marked with an individual name (login) and password, a set of resources in the Service Provider's IT system in which the Service Recipient's data is collected, including information about placed Orders.

  6. REGULATIONS - these regulations of the Store.

  7. SHOP - Service Provider's online store operating at colo-sklep.com

  8. SELLER, SERVICE PROVIDER - Joanna Sado Przedsiębiorstwo Handlowo-Usługowe "COLO", Józefa Bema 15, 47-224 Kędzierzyn-Koźle, NIP: 749-14-72-024, tel: 77-472-28-44, email: sales@colo-sport.com .

  9. PRODUCT – an item or service available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.

  10. SALES AGREEMENT - Product Sales Agreement concluded between the Customer and the Seller via the Store.

  11. SERVICE RECIPIENT - a legal person or an organizational unit without legal personality, which is granted legal capacity by law, using the Electronic Service.

  12. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Store.

  13. ORDER - the Customer's declaration of will constituting an offer to conclude a Product Sales Agreement with the Seller.

  14. NEWSLETTER - Electronic Service allowing the Service User to subscribe and receive free information from the Service Provider regarding Products available in the Store to the e-mail address provided by the Service User.

  15. VISUALIZATION SERVICE - Electronic Service allowing the initial display of graphics superimposed on one of the offered products.

  16. DISTRIBUTOR – Entity offering COLO brand Products and being on the list of official Distributors available at:
    https://colo-sport.com/en/content/52-distributors-europe
    https://colo-sport.com/en/content/41-distributors-poland

 

3. Type and scope of electronic services

1. The following Electronic Services are available in the Store: Account, Order Form, Visualization Service, Newsletter

2. Using the Account is possible after completing the next two steps:

a) completing the Registration form,

b) clicking the "Create an account" box. In the Registration Form, it is necessary to provide the following data of the Service User: name and surname, company name, company identification number, e-mail address, telephone number.

3. The Account Electronic Service is provided free of charge for an indefinite period of time. The Service Recipient may, at any time and without giving a reason, delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: sales@colo-sport.com or in writing to the following address: Józefa Bema 15, 47-224 Kędzierzyn-Koźle

4. The use of the Order Form begins when the Customer adds the first Product to the electronic cart in the Online Store.

5. The Order is placed after the Customer completes a total of two subsequent steps:

a) completing the Order Form. In the Order Form, the Customer must provide the following data regarding the Customer: name and surname, company name, NIP number, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and data regarding Sales Agreements: Product(s), quantity of Product(s), place and method of delivery of Product(s), List of names to be printed, Number of numbers to be printed.

b) ticking the "Confirm Order" and "Order requires payment" boxes together. –

6. Until the step referred to in point 5(b) is completed, it is possible to modify the entered data yourself, and for this purpose you should follow the displayed messages and information available on the Store's website.

7. The Electronic Order Form Service is provided free of charge and is of a one-time nature and ends when the Order is placed via it or when the Service User stops placing the Order via it.

8. The use of the Visualization Service begins with the first edition of the Product by adding a file for printing in the designated place. After editing the Product using the Visualization Service, the Customer has the opportunity to save and download his project, send it using the available streaming options, and add the Product with applied effects to the electronic cart in the Store using the Order Form.

a) The Electronic Visualization Service is provided free of charge and is of a one-time nature and ends when the Order is placed via it or when the Service User stops placing the Order via it.

b) The Electronic Visualization Service allows for the initial display of the finished Product with graphic elements arranged in available color versions.

c) The Electronic Visualization Service does not have the ability to edit individual elements that are part of the finished Product.

d) Product visualizations requiring the application of other elements that cannot be applied manually as part of the Electronic Visualization Service require contacting one of the Distributors in order to entrust its implementation to the Service Provider's graphic designer, for a separate fee in the amount of:

1. Layout taking 1 to 30 minutes – 7,50 EUR

2. Layout taking 30 to 45 minutes – 12,50 EUR

3. Layout taking 45 to 60 minutes – 17,50 EUR

4. Layout taking 60 to 90 minutes – 25 EUR

5. Development taking more than 90 minutes - in the amount agreed individually between the Distributor and the Service Recipient.

e) By sending graphic elements (photo, drawing, background image, text), the Service Recipient confirms that he/she has the rights to the given graphics and consents to their use in creating the Visualization and the Product.

f) The Service Recipient undertakes to send graphic elements of good quality and in the following formats acceptable to the Service Provider:

1. Rules for sending graphic elements:

1. The uploaded item should be saved in the following formats: PDF, PNG, SVG

2. The graphics should be arranged without a back background (unless the background is part of the graphics)

3. The graphics should be saved in high resolution. In the event of sending graphics with poor image quality that is not suitable for completing the order, the Service Provider reserves the right to contact the Service Recipient and inform him about the situation and inform him about the obligation to send graphics of better quality or the possibility of improving the quality of the graphics. by the graphic designer, charging fees in accordance with the development price list (Regulations Point 4.4)


9. The use of the Newsletter service begins with the creation of an Account, upon consent to use this service, when creating an Account on the Store's website.

a) The Newsletter service is provided free of charge and is of informative nature and terminates upon notification of the resignation of consent to sending the Newsletter, available in each e-mail message sent with the Newsletter to the e-mail address assigned to the Account.

b) The Newsletter service is intended to provide the latest information regarding your business, the content of which may be sent:

1. Current promotional offers of "COLO" brand products,

2. Sports catalogs of "COLO" brand products,

3. New Products offered by the Service Provider under the "COLO" brand,

4. Changes to the Regulations.

4. TERMS AND CONDITIONS OF PROVISION OF ELECTRONIC SERVICES

1. Technical requirements necessary for cooperation with the IT system used by the Service Provider:

§ computer with Internet access,

§ access to e-mail,

§ Web browser,

§ enabling Cookies and Javascript in the web browser.

§ telephone with Internet access,

3. The Service Recipient is obliged to use the Store in a manner consistent with the law and good practices, taking into account the respect for the personal rights and intellectual property rights of the Service Provider and third parties.

4. The service recipient is obliged to enter data consistent with the actual and legal status.

5. The Service Recipient is prohibited from providing illegal content.

6. The Service Provider has the right to post advertising content on the Store's website. This content constitutes an integral part of the Store and the Products offered.

5. TERMS AND CONDITIONS OF CONCLUDING SALES AGREEMENTS

  1. The information available on the Store's website does not constitute an offer within the meaning of the law. By placing an Order, the Customer submits an offer to purchase a specific Product on the terms and conditions specified in the Order.

  2. The Product price displayed on the Store's website is given in Polish zlotys (PLN) and includes VAT.

  3. The Product price displayed on the Store's website is binding at the time the Customer places the Order. This price will not change regardless of price changes in the Store that may appear in relation to individual Products after the Customer places the Order.

  4. Products on sale have a limited number of pieces and Orders for them will be processed in the order in which they are received until stocks of a given Product are exhausted.

  5. The Service Recipient has the option of placing an Order without using the "Account" Electronic Service.

  6. The Store processes Orders placed from Monday to Friday during the Store's opening hours, i.e. from 8:00 a.m. to 4:00 p.m. Orders placed on Business Days after 4:00 p.m., on Saturdays, Sundays and holidays, will be processed on the next Business Day.

  7. Conclusion of the Sales Agreement.

    1. To conclude the Sales Agreement, it is necessary for the Service User to place an Order in advance using the Order Form,

    2. After placing the Order, the Seller, within 3 Business Days from the receipt of the order, confirms its receipt and at the same time submits a declaration of acceptance or refusal to accept the Order, in the content of the e-mail sent, which contains:

§ confirmation of all essential elements of the Order,

§ declaration of the right to withdraw from the contract,

§ information on the right to withdraw from the contract,

§ these Regulations.

A. Failure of the Service Provider to send the above e-mail within the deadline specified above should be treated as a refusal to accept the Order.

B. When the Service Provider sends this e-mail, a Product Sales Agreement is concluded between the Service Provider and the Customer under the terms of the accepted Order.

6. PAYMENTS

  1. The Customer is obliged to pay the price under the Sales Agreement within 7 Business Days from the date of its conclusion, unless the Sales Agreement provides otherwise and in the case of cash on delivery, which should be made on the date of delivery of the Product, to the entity delivering the Product. .

  2. Available payment methods:

Credit cards:
*Visa
* Visa Electron
*Mastercard
*MasterCard Electronic
* Maestro

Bank transfer.

Cash on delivery.

Others agreed by the parties in the contract.

  1. Payment by traditional transfer to the Service Provider's bank account,

  2. In the case of payment by transfer, the payment should be made to the bank account number: CITIPLPX PL 42 1030-1582-0000-0008-1473-3033 (Bank Handlowy w Warzszawie S.A) Joanna Sado Przedsiębiorstwo Handlowo-Usługowe "COLO" In the transfer title, enter "Order no......... "

  3. The entity providing online payment services is.autopay.sa

  4. In the case of payment via electronic payment services, the Customer makes the payment before the Order is processed. Electronic payment services allow you to make payments by credit card or quick transfer from selected Polish banks. The product will be sent only after payment, except for cash on delivery.

7. COST, DATE AND METHODS OF DELIVERY

  1. Product delivery costs: InPost parcel lockers - PLN 15 | Courier - PLN 19,

  2. Products purchased in the Store are sent via DPD, TNT.

  3. The product delivery date includes the product completion time and the product delivery time by the carrier:

§ The Product completion time is up to 14 business days.

§ shipping within 7 business days .

8. CONDITIONS FOR TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

  1. Termination of the contract for the provision of Electronic Services:

  1. The contract for the provision of Electronic Services of a continuous and indefinite nature (e.g. maintaining an Account) may be terminated.

  2. The service recipient may terminate the contract with immediate effect and without specifying reasons by sending an appropriate declaration via e-mail to the following address: sales@colo-sport.com

  3. The Service Provider may terminate the contract for the provision of Electronic Services of a continuous and indefinite nature if the Service User violates the Regulations, in particular when he provides illegal content after an ineffective prior request to stop the violations and set an appropriate deadline. In such a case, the contract expires after 7 days from the date of submitting the declaration of will to terminate it (notice period).

  4. Termination leads to the termination of the legal relationship with future effect.

  5. The Service Provider and the Service Recipient may terminate the contract for the provision of Electronic Services at any time by mutual consent of the parties.

9. PRODUCT WARRANTY

  1. Some new Products offered in the Store have a manufacturer's or distributor's warranty valid in the Republic of Poland.

  2. The warranty period for new Products depends on the manufacturer or distributor and ranges from 12 to 24 months and is counted from the date of delivery of the Product to the Customer.

  3. The document entitling you to warranty protection is proof of purchase: invoice.

  4. As part of the warranty granted, the Service Provider undertakes, at its discretion, to:

    1. Replacing the defective Product with a defect-free one within 14 Business Days from the date of reporting and confirmation of the existence of a warranty defect in the Product.

    2. Refund of the Product price with the simultaneous return of the Product affected by a reported and confirmed warranty defect, within 14 Business Days from the date of the return by the Customer, using a refund method adapted to the method of previously made price payment, unless the parties agree on a different method of return. In the case of cash on delivery, the refund will be made in the form of a bank transfer to the bank account indicated by the Customer within 14 business days from the date of the total return of the Product affected by the warranty defect and indicating the above bank account to the Service Provider.

10. COMPLAINT PROCEDURE

1. The basis and scope of the Service Provider's liability towards the Customer under the warranty covering physical and legal defects are specified in the Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).

2. The basis and scope of the Service Provider's liability towards the Customer under the contractual warranty granted are specified in the Sales Agreement and these Regulations, and in the remaining scope in the Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended). d.).

3. Notifications about defects in the Product and submitting an appropriate request can be made via:

§ In writing to the following address: Józefa Bema 15, 47-224 Kędzierzyn-Koźle

§ In electronic form via e-mail to the following address:
sales@colo-sport.com

4. The above e-mail message should include as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of occurrence of the irregularity and contact details. The information provided will significantly facilitate and speed up the processing of the complaint by the Service Provider.

5. The Service Provider will respond to the Customer's request immediately, no later than within 14 days. The response to the complaint is sent to the e-mail address provided by the Customer or in another manner provided by the Customer.

6. In the case of a complaint by a Customer who is a Consumer - failure to consider the complaint within 14 days is tantamount to its acceptance.

7. In connection with a complaint from a Customer who is a Consumer, the Service Provider covers the costs of collection, delivery and replacement of the Product with a defect-free one.

11. RIGHT TO WITHDRAW FROM THE CONTRACT

  1. A Customer who is also a Consumer who has concluded a distance contract may withdraw from it without giving reasons by submitting an appropriate declaration in writing within 14 days.

  2. In the event of withdrawal from the contract, the Sales Agreement is considered null and void and the Consumer is released from any obligations. What the parties have provided is returned unchanged, unless the change was necessary within the scope of ordinary management. The return should be made immediately, no later than within 14 days.

  3. The Consumer is liable for any reduction in the value of the Product resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

  4. The Service Provider will refund the value of the Product along with the costs of its delivery using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him.

  5. If the Consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method offered by the Store, the Service Provider is not obliged to refund the additional costs incurred by the Consumer.

  6. A consumer withdrawing from the Sales Agreement, in accordance with point 1 of this chapter, bears only the costs of returning the Product to the Service Provider.

  7. The fourteen-day period within which the Consumer may withdraw from the contract is counted from the day on which the Consumer took possession of the Product.

  8. The right to withdraw from a distance contract is not available to the Consumer in the case of a Sales Agreement:

§ in which the subject of the services are delivered in a sealed package, if the package was opened after delivery,

§ in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.

9. Both the Service Provider and the Customer have the right to withdraw from the Sales Agreement if the other party fails to perform its obligation within a strictly specified period.

12. PRIVACY POLICY

The content of the privacy policy can be found at: https://new.colo-sport.com/polityka-prywatnosci/

13. FINAL PROVISIONS

1. Agreements concluded through the Store are concluded in accordance with Polish law.

2. In the event of inconsistency of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.

3. Any disputes arising from Sales Agreements between the Store and Consumers will be resolved first through negotiations, with the intention of ending the dispute amicably. However, if this is not possible or is unsatisfactory for either party, disputes will be resolved by a competent common court:

A. Any disputes arising between the Service Provider and the Service Recipient (Customer) who is also a Consumer shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of November 17, 1964 (Journal of Laws No. 43, item 296, as amended).

B. Any disputes arising between the Service Provider and the Service Recipient (Customer) who is not also a Consumer shall be submitted to the court having jurisdiction over the seat of the Service Provider.

4. The Customer who is a Consumer also has the right to use extrajudicial methods of resolving disputes, in particular by submitting, after the complaint procedure, an application to initiate mediation or an application for consideration of the case by an arbitration court (the application can be downloaded on the website http://www.uokik. gov.pl/download.php?plik=6223 ). The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596 ). The consumer may also benefit from free assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court redress after the complaint procedure is completed is free of charge.

5. A customer who is a consumer has the right to use out-of-court dispute resolution methods. In order to amicably resolve the dispute, the consumer may, for example, submit a complaint via the ODR (Online Dispute Resolution) online platform, available at: http://ec.europa.eu/consumers/odr

6. Changes to the Regulations:

A. The Service Provider reserves the right to make changes to the Regulations for important reasons, i.e.:

1. Changes in legal provisions

2. Changes in the method of payment and delivery - to the extent that these changes affect the implementation of the provisions of these Regulations.

B. In the event of concluding continuous contracts on the basis of these Regulations (e.g. provision of Electronic Services - Account), the amended regulations are binding on the Service Recipient if the requirements specified in Articles 384 and 384[1] of the Civil Code have been met, i.e. the Service Recipient has been properly notified of the changes and did not terminate the contract within 14 calendar days from the date of notification. If a change to the Regulations results in the introduction of any new fees or an increase in existing ones, the Service Recipient who is a consumer has the right to withdraw from the contract.

C. In the event of concluding contracts of a different nature than continuous contracts on the basis of these Regulations (e.g. Sales Agreement), the amendments to the Regulations will not in any way infringe the rights acquired by the Service Recipients/Customers who are Customers before the date of entry into force of the amendments to the Regulations, in particular the amendments to the Regulations will not will affect Orders already placed or submitted as well as Sales Services concluded, implemented or performed.